Post by Deleted on Nov 10, 2017 5:54:53 GMT -5
Hi,
My two year old Inspiron 15r 5537 running Windows 8.1 has stopped recognizing the dell KM632 wireless mouse and keyboard I got with it.
In Device Manager, the wireless USB receiver is flagged when it is inserted. When I look at the properties for the flagged USB receiver, it shows an error code 28 and indicates the device's driver is not present. When I try to get Windows to find a driver for it, it can't find one online or on the computer. It didn't come with any installation files, and there's no driver on the Dell KM632 support site.
Any idea?
Please help.
Thanks!
I didn't find the right solution from the Internet.
References en.community.dell.com/support-forums/laptop/f/3518/t/19999319
whiteboard animated video
My two year old Inspiron 15r 5537 running Windows 8.1 has stopped recognizing the dell KM632 wireless mouse and keyboard I got with it.
In Device Manager, the wireless USB receiver is flagged when it is inserted. When I look at the properties for the flagged USB receiver, it shows an error code 28 and indicates the device's driver is not present. When I try to get Windows to find a driver for it, it can't find one online or on the computer. It didn't come with any installation files, and there's no driver on the Dell KM632 support site.
Any idea?
Please help.
Thanks!
I didn't find the right solution from the Internet.
References en.community.dell.com/support-forums/laptop/f/3518/t/19999319
whiteboard animated video