Post by Deleted on Dec 5, 2017 7:09:16 GMT -5
Hi,
My coworker has an old laptop that now loses keyboard and mouse functionality, but only when you go to enter the password on account login. Before that at least the mouse works (not sure about the keyboard), but both devices work when I was running an Avira Rescue Disc which boots its own OS off of a CD. I’ve connected an external USB mouse and keyboard. The mouse works, but the keyboard doesn’t. Both external devices do work with other computers.
My coworker said she had some kind of virus problem, but I’m not sure what it is since I can't get into the OS. I’m thinking there may have been malware that corrupted some drivers. The Avira disc found 1 virus which it should have taken care of.
I’ve tried to access the repair console from an XP disc to see if repairing the drivers would help, but we don't know the administrator password, so I can’t proceed with the repair.
At this point would you suggest that I remove the drive, pull the needed files off and reinstall the OS, or is there something else I could try?
Please help.
Thanks!
I didn't find the right solution from the Internet.
References www.tomshardware.com/forum/274102-45-trouble-laptop-keyboard-mouse-working
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